Table of Contents
1. Introduction
CryptoGuardian ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.cryptoguardian.com or engage with our crypto investment advisory, consulting, asset management, and fraud recovery services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out our contact or consultation request forms
- Call or email us for support or advisory services
- Subscribe to newsletters or updates
- Engage with our fraud or scam recovery services
This may include your name, email address, phone number, country of residence, and details about your crypto assets or situation.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on site
- Referring URLs and search terms used
- Device type and operating system
Information from Third Parties
We may receive information about you from Google Ads, analytics providers, or referral partners. This is used solely to improve our services and advertising relevance.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and consultation requests
- Provide crypto investment advisory, consulting, and asset management services
- Assist with fraud and scam recovery cases
- Send service-related communications and updates
- Improve our website and user experience
- Comply with legal obligations and prevent fraudulent activity
- Send marketing communications (only where you have consented)
We will never sell your personal information to third parties for their own marketing purposes.
4. Sharing of Information
We may share your information in the following limited circumstances:
Service Providers
We may share data with trusted third-party vendors who assist us in operating our website and delivering services (e.g. CRM platforms, email providers, analytics tools). These parties are contractually bound to keep your data confidential.
Legal Requirements
We may disclose your information if required to do so by law, court order, or in response to lawful requests by public authorities — including to meet national security or law enforcement requirements.
Fraud Recovery Partners
For clients using our fraud and scam recovery service, we may share relevant case information with legal counsel, blockchain forensics partners, or law enforcement agencies, solely to support your recovery case and only with your knowledge.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics)
- Advertising Cookies: Used by Google Ads to measure ad performance and show relevant ads
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and restricted access controls.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Objection: Object to our processing of your personal data
- Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent to marketing communications at any time
To exercise any of these rights, please contact us at support@cryptoguardian24.com. We will respond within 30 days.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Consultation and case records are typically retained for 5 years in line with financial services regulatory requirements. You may request earlier deletion subject to legal obligations.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@cryptoguardian24.com
- Phone: +1 (844) 530-2743
- Website: www.cryptoguardian.com